Policies

These terms of service ("Terms", "Agreement") are an agreement between the website ("Website operator", "us", "we" or "our") and you ("User", "you" or "your"). This Agreement sets forth the general terms and conditions of your use of this website and any of its products or services (collectively, "Website" or "Services").

Terms of Service

1. Introduction

Welcome to Sophies Online! These Terms of Service ("TOS") govern your use of our website located at sophies-jo.com ("Site") and our services. By accessing or using the Site, you agree to be bound by these TOS.

2. Eligibility

By using our Site, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these TOS. If you are under 18, you may use our Site only with the involvement of a parent or guardian.

3. Account Registration

To access certain features of our Site, you may need to register for an account. You agree to provide accurate and complete information during the registration process and to update such information as necessary. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Products and Services

Sophies Online offers a wide range of health and beauty products from various brands. We strive to provide accurate descriptions and images of our products. However, we do not warrant that the product descriptions, images, or other content on our Site are accurate, complete, reliable, current, or error-free.

5. Orders and Payment

By placing an order through our Site, you agree to pay the specified price for the product(s) at the time of purchase, including any applicable taxes and shipping fees. We reserve the right to refuse or cancel any order for any reason, including availability issues or errors in pricing or product information.

Sophies Online will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the Hashemite Kingdom of Jordan.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

6. Shipping and Order Tracking

We aim to process and ship orders promptly. Delivery times may vary depending on your location and other factors. We provide order tracking information once your order has been shipped. You can track your order status through your account on our Site or via the tracking link provided in the shipping confirmation email. We are not responsible for any delays in shipping or delivery due to circumstances beyond our control.

7. Returns and Warranties

If you are not satisfied with your purchase, you may return the product(s) in accordance with our return policy. Please refer to our Return Policy for detailed information on returns and refunds.

All products sold on Sophies Online come with a manufacturer’s warranty as stipulated by Jordanian law. If a product is defective, you may be entitled to a replacement or repair under the terms of the warranty. Please contact our customer service team for assistance with warranty claims.

8. Use of Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device when you visit our Site. We use cookies to remember your preferences, provide personalized content, and analyze site traffic. By using our Site, you consent to our use of cookies in accordance with our Cookie Policy.

9. Intellectual Property

All content on our Site, including but not limited to text, graphics, logos, images, and software, is the property of Sophies Online or its licensors and is protected by intellectual property laws. You may not use, reproduce, distribute, or create derivative works from any content on our Site without our express written permission.

10. User Conduct

You agree not to use our Site for any unlawful or prohibited purpose. You agree not to engage in any activity that could harm, disable, overburden, or impair the Site or interfere with any other party's use of the Site.

11. Proof of Purchase

For your convenience and protection, we kindly request that you retain a copy of your transaction records and our store policies and rules.

12. Privacy

Your use of our Site is subject to our Privacy Policy, which is incorporated into these TOS by reference. Please review our Privacy Policy to understand how we collect, use, and disclose your personal information.

13. Limitation of Liability

To the fullest extent permitted by law, Sophies Online and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Site or the products purchased through the Site.

14. Governing Law

These TOS shall be governed by and construed in accordance with the laws of Jordan, without regard to its conflict of law principles.

15. Changes to Terms

We reserve the right to modify these TOS at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site following the posting of changes constitutes your acceptance of such changes.

16. Contact Information

If you have any questions or concerns about these TOS, please contact us at:

Email: support@sophies-jo.com

Although this Website may be linked to other websites, we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked website, unless specifically stated herein.

You should carefully review the legal statements and other conditions of use of any website which you access through a link from this Website. Your linking to any other off-site pages or other websites is at your own risk.

Website may use cookies to personalize and facilitate maximum navigation of the User by this site. The User may configure his / her browser to notify and reject the installation of the cookies sent by us.

Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device when you visit our Site. They help us enhance your experience by remembering your preferences and providing personalized content.

2. How We Use Cookies

We use cookies to:

• Remember your login details and preferences.
• Provide personalized content and ads.
• Analyze site traffic and usage.

3. Types of Cookies We Use

• Essential Cookies: Necessary for the operation of our Site.
• Performance Cookies: Collect information on how visitors use our Site.
• Functional Cookies: Remember your preferences.
• Targeting Cookies: Deliver relevant ads to you.

4. Managing Cookies

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

5. Changes to Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page.

6. Contact Us

For more information about our use of cookies, please contact us at:

Email: support@sophies-jo.com

Privacy Policy

We are the only owners of the information collected through this site and the information we collect is limited to the information you provide us either through email or direct communication with you, No information will be sold or leased to any third party except within the limits of the purchase itself, such as the shipping required information to the shipping company.

What we do regarding the information we collect

We need this personal identifiable information for our users so that we can update our records about you and your interests and thus provide a better service for you. We may periodically send you promotional emails about new products, special offers or other information that we believe may be of interest to you by using the email address you provided to us.

Occasionally, we may also use your information to contact you for marketing research purposes, where we may contact you by email, telephone, fax or mail box.

Security

We are committed to take adequate precautions to protect your information. In order to prevent unauthorized communication, we reserve the right not to disclose where we retain all information for reasons of protecting and securing the information we collect on the Internet.

All sensitive information you provide to us (such as credit card data is encrypted and transmitted to us in a secure manner. you can verify that by observing the word “Https” at the beginning of the link at the top of the page).

In the same way we protect your information on the Internet, we also do it outside the Internet, where information is shared only with a limited number of employees within the required limits to provide the service to you. As well the computers and servers that contain this information are in a safe environment.

Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. 

Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy

How we use cookies

A cookie is a series of web-signed information stored on a visitor’s computer, (Sophie’s Cosmetics ) uses cookies to help us identify and track visitors.

Visitors who do not wish to have cookies must set up their browsers to refuse cookies before using the site. We use cookies to determine the use of pages. This helps us analyze the data traffic on the web page and optimize our website in order to adapt it to customer needs. We use this information only for statistical analysis purposes after that data will be removed from the system.

Generally, cookies help us to provide a better website, by enabling us to monitor pages that you find useful and other pages which you do not want. Cookies in any way do not allow us access to your computer or any information about you, and other data you choose not to share with us.

You can accept or reject cookies. Most web browsers accept cookies automatically, but you can usually adjust your browser settings to reject cookie if you prefer. This may prevent you from taking full advantage of the site.

Links to other sites

Our site may contain links to other sites. However, if you have used these links to leave the site, please note that we have no control over those other sites. Therefore, we cannot be responsible for the protection and privacy of any information you provide during your visit to these sites, and these sites are not subject to this privacy statement. You should exercise caution and consider the privacy statement you wish.

Control over your personal information

We will not sell, rent or distribute your personal information (which includes credit/debit cards) to any third party unless we have your permission or a note by law to do so.

If you believe that there is incorrect or incomplete information about you, please contact us as soon as possible. We will correct any information that appears to be incorrect immediately.

RETURN POLICY

Return process requirements

Proof of purchase (order number, invoice, etc.)

The returning cause must be in accordance with the terms of acceptance of the returns

If you receive a damaged / nonfunctional product during the shipping process please contact Customer Service Center or send us a message via our contact page in 24-hour.

In this case all products will be returned in addition to the attached free gifts. If all products are not returned, the return process will be rejected.

We will inspect the returned product. If we clarified that the product is not used, the product value will be refunded to you in the appropriate manner. We will respond within 24 hours of receiving the product by the competent team.

If during the inspection process we found that the retrieved product is free of the reason mentioned in your request or used, the value will not be refunded and the product will be returned to you.

How to return a product?

Sophie’s Cosmetics allows you to deliver the product which has a return approval in the approved location by the Sophie’s Cosmetics. The location determination is based on the location of the client who wishes to return the purchases separately within 3 days. If the product is defective or does not match the specifications presented to him on the site.

Note: You can use the online return request within 24 hours after delivery, by contacting our customer service or through our Contact Us page.

After 3 days, we will not be able to accept returns.

CONDITIONS

Contact us:

Contact us by e-mail, via our Facebook page or through the Customer Service Center at (+962) 6 20095900 or through the “Contact Us” link on the website. You will be notified of any updates about the service through social Media, our Facebook page or by email, but please do not send any sensitive data such as your credit card information via email because we normally do not request using this method at all.

Subscription and registration:

The client is allowed to register only one account and Shopie’s Cosmetics has the right to suspend any multiple accounts for one client.

Sophie’s Cosmetics has the right to verify the identity of the client through any channel of communication.

Product order:

The client is fully responsible for ensuring that the specifications of the product which mentioned on the product sales page to ensure the order matches the listed product.

Sophie’s Cosmetics ensures that the product is delivered in the same condition as listed on the page.

The client must clarify all the specifications of the required product in the order as described on the product sales page. (E.g. color, model) to avoid delays in the review process.

Sophie’s Cosmetics is responsible for delivering products with the same specifications that you have clarified in the order.

The maximum items that can be added in the shopping cart per order is 15.

Client cannot use more than one offer / coupon per order. And any offer or coupon cannot be replaced for cash. Also coupons are valid for one time use.

Shipping rates and delivery dates:

Purchases are delivered within 24 to 48 hours hours in the capital Amman and within 48 to 72 hours for areas outside Amman.

The shipping expenses considered as mandatory and not void. The amount of JD 3 is calculated for goods weighing less than 10 kg. For an additional 10 kg, another JD 3 will be added to the original amount.

Circumstances beyond our control:

Sophie’s Cosmetics is not responsible for the loss or damage of purchases due circumstances beyond our control. These conditions include only natural phenomena such as earthquakes, hurricanes, storms, floods and fog, also fires, aircraft crashes, power cuts, transportation roads, or any other disturbance.

Acceptable Reasons for Return:

• Wrong product sent by the merchant.
• Defective product.
• Product damaged during shipping.
• Product tampered with.

Return Process:

Contact our Customer Service Center or use our Contact Us page within 24 hours if you receive a damaged or nonfunctional product.

Obtain approval for the return and follow instructions provided.

Conditions for Returns:

All products and attached free gifts must be returned.

Returned products will be inspected. Unused products will be refunded.

Products found used or not meeting return criteria will not be refunded.

Products must be returned within 3 days of approval.

For detailed information or to initiate a return, please visit our Contact Us page.

Cancellation Policy:

24 hours is the minimum base required for a cancellation notice. Notification for example will be personally, or via email, mobile phone “text message” or fax, or any other means will be accepted and subjected to a written confirmation. We have the right to charge 10 JD to cover any subsequent administrative expenses

Acceptance of Terms and Return Policy

By accepting this invoice, the buyer agrees to the following terms and conditions regarding the purchase of cosmetic products:

Acceptance of Terms:

The buyer acknowledges that they have read, understood, and accepted these terms and conditions. Payment of this invoice constitutes acceptance.

Return Policy:

All sales are final once the products have been received. Cosmetic products may only be returned under the following conditions:

Products may be returned if they are found to be expired upon delivery.

The buyer must notify the seller in writing of any expired products at least 60 days before the expiration date